How to Apply
Application. The 2026 CARES Program will accept applications from May 1, 2026, through October 31, 2026. Applicants must attach a copy of pages 1 & 2 of their 2025 Federal Income Tax Return, pages 1 through 4 of their 2025 State Income Tax Return and a copy of their most recent sewer bill. Failure to attach copies of the tax forms and bill may result in sewer credit disqualification.
Fillable PDF Applications are available for download online: www.honolulu.gov/ENV
Printed Paper Applications are available for pick up at:
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Department of Environmental Services Office of Administrative Support, Customer Service 650 S King Street, 1st Floor Honolulu, HI 96813 |
Department of Environmental Services Office of Administrative Support, Customer Service 91-2060 Franklin D. Roosevelt Ave. Kapolei, HI 96707 |
City & County of Honolulu Satellite City Halls:
Hawaii State Public Libraries (Oahu Only):
Applicants may:
- Mail their completed application, tax returns and bill copy, postmarked no later than October 31, 2026, to:
Department of Environmental Services
PO BOX 60690
Ewa Beach, HI 96706
- Walk-in applications will be received during business hours (Monday – Friday 7:45am to 4:30pm, excluding State Holidays), at the addresses below. Applications must be complete, including copies of the required tax documentation and copy of bill. Please note that copies will not be made at ENV Offices.
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Department of Environmental Services Office of Administrative Support, Customer Service 650 S King Street, 1st Floor Honolulu, HI 96813 |
Department of Environmental Services Office of Administrative Support, Customer Service 91-2060 Franklin D. Roosevelt Ave. Kapolei, HI 96707 |
Customers interested in applying should read all instructions before completing their application.
PART I: Applicant Information
- Enter where indicated, Account Holder’s First and Last Name
- Enter where indicated, Sewer Account Number
- Enter where indicated, Sewer Service Address
- Enter where indicated, Mailing Address
- Enter where indicated, Applicant’s Email Address
- Enter where indicated, Applicant’s Telephone Number
All information needed to complete “1” through “4” can be found on the first page of the most recent combined Water & Sewer Bill. Please note that the Account Holder’s Name and Address must match the information provided in PART III. Only the person financially responsible for the Sewer Service Account AND meeting income limits (as evidenced by the furnishing of 2025 Tax Return(s) filed by the Sewer Service Account Holder) is eligible for this credit.
Providing an email address and phone number will allow the Department of Environmental Services to contact you regarding your application. Failure to provide contact information could delay processing.
PART II: Credit Qualification
- Answer each question by marking the appropriate box “YES” or “NO”. If you mark “NO” for any of the questions in PART I, do not proceed as you are not eligible for the CARES Program Sewer Credit.
- If all questions are marked “YES”, proceed to PART III
PART III: Total Adjusted Gross Income for the 2025 Income Tax Year
- Enter your Total Adjusted Gross Income from your 2025 Federal Tax Return.
- Enter your Total Adjusted Gross Income from your 2025 State Tax Return
**You must attach a copy of pages 1 & 2 of your 2025 Federal Income Tax Return, pages 1 through 4 of your 2025 State Income Tax Return.
PART III: Other Information
- Answer question by marking “Yes” or “No”
- Answer by selecting the applicable option(s).
PART V: Declaration
- Read the declaration in its entirety: I hereby declare that I am a qualified residential sewer customer and the information above is true and correct. I authorize the City & County of Honolulu to verify my income or other information on this application with the State and/or Federal taxing authorities.
- By signing below, you are indicating you have read and understand the declaration.
After completing Parts I – V, the application is complete!
Do not forget to attach a copy of pages 1 and 2 of your 2025 Federal Income Tax Return, pages 1 through 4 of your 2025 State Income Tax Return and a copy of your most recent sewer bill. Failure to attach copies of the tax forms and bill may result in sewer credit disqualification. Please allow a minimum of 30 days for review.