TheBus: Frequently Asked Questions
Q: How do I get from (Point A) to (Point B)?
A:
You can visit TheBus website and get transit directions using the Google Transit Map Planner by entering the following information:
- Start address
- Destination address
- Date
- Time, and
- Travel preferences (leave, arrive, best route, fewer transfers, less walking)
If you do not have access to a computer, you can call the Transit Information Representatives at 808-848-5555 (press 2) who are available daily from 5:30 A.M. to 10:00 P.M. Hawaiʻi Standard Time for route and schedule information. When calling for information, please have a pen and paper handy to write down the information. You will need to provide the following information:
- Location you are starting from
- Your intended destination
- Day and time you need to get there
Q: How can I report a problem on the bus?
A:
You can fill out our Online Comments Form. Clear and complete details will be the most helpful so that we can follow up on your suggestions/recommendations. If you do not have access to a computer, you can call the DTS Transportation Mobility Division Office at 808-768-8396.
Q: How can I find out when the next bus is coming to my stop?
A:
There are multiple applications that you can use to find out when the next bus will be coming:
Apps can be downloaded onto your mobile device.
Q: Where can I purchase multiple day bus passes?
A:
The following bus passes may be purchased at the Kalihi Transit Center, located at the corner of Middle Street and Kamehameha Highway:
- Annual and Monthly Bus Passes
- Senior and Disability Discounted Bus Passes (passes require additional documentation); visit Fares & Passes and select “Reduced Fares” for Senior Citizen or Disability Card application requirements.
Monthly Bus Passes may also be purchased at the following locations:
- Foodland Supermarkets on Oʻahu
- 7-Eleven Stores
- Times Supermarkets
- Online at www.holocard.net
Q: Who should I contact regarding my suggestions/recommendations to enhance the public transit system?
A:
You can visit TheBus website and fill out a comment form. Clear and complete details will be the most helpful so that TheBus can follow up on your suggestions/recommendations. If you do not have access to a computer, you can call TheBus Customer Service Office at 808-848-5555 (press 5) to speak with the customer service representative.
Q: When Skyline starts operation, will it affect TheBus routes, schedules, fares, and other related services?
A:
TheBus and Skyline are integrated to work simultaneously. Skyline is just another piece of our multimodal system, and can be treated just like another Bus route. HOLO cards work between both TheBus and Skyline. More information can be found on our Skyline page.
Q: Are all public transit buses mobility-device accessible?
A:
Yes.
Q: Can I advertise my business on TheBus?
A:
Yes. For information about advertising on TheBus, please contact:
Kinsen Co. Ltd.
Sky Hi Media LLC, local Hawaii representative for Kinsen Co. Ltd.
1000 Bishop Street, Suite 608
Honolulu, Hawaii 96813
Phone: 808-521-0006
Email: reid@skyhimediallc.net
www.kinsen.co.jp/hawaii
Q: How do visitors get access to transit service information?
A:
Visitors can visit TheBus website for more information, or call the Transit Information Representatives at 808-848-5555 (press 2) who are available daily from 5:30 A.M. to 10:00 P.M. Hawaii Standard Time for route and schedule information. In addition, many hotel concierge desks have visitor-oriented information on TheBus.
Q: I am interested in a public transit career. How do I find out about your job openings and where do I send my application?
A:
You can visit TheBus website for detailed information and instructions on how to apply for a position with TheBus.
Q: Are there any future plans of TheBus to further improve its service?
A:
TheBus continuously strives to improve the service it provides to the general public and appreciates hearing recommendations and suggestions from its customers.
Q: How can I get from the airport to my hotel in Waikīkī by TheBus? Will bringing my luggage on the bus with me be a problem?
A:
You may take W Line (Waikiki Beach and Hotels) at the Daniel K. Inouye International Airport (HNL) bus stop located on the ground floor, between the HNL Skyline Rail Station and Terminal 1. Once you arrive outside the bag claim area, look for placards labeled with “City Bus” that will direct you to the bus stop location. Each passenger may bring one standard medium suitcase bag and one smaller carry-on size bag, or a carry-on sized backpack (no metal frame) at no extra charge. Both items must be carried and stowed by the passenger (i.e., boarded in one trip) and must fit under or in front of the passenger’s seat, or on the floor between feet or on the passenger’s lap. The bags must not block aisles, occupy extra seats, or interfere with the comfort or safety of other passengers.
Q: How can I request to have a bus stop installed/removed/relocated?
A:
You can contact the Department of Transportation Services at thebusstop@honolulu.gov or call 808-768-8368.