Frequently Asked Questions (FAQs)
Q: What is a TheHandi-Van HOLO Card?
A:
The HOLO card is your TheHandi-Van ID and Honolulu’s electronic transit payment card. Add money to your HOLO card to pay for your rides on TheHandi-Van, TheBus, and Skyline. You may also buy a pass for TheBus and Skyline.
Q: Can I still pay with cash or prepaid tickets on TheHandi-Van?
A:
Yes
Q: Can I use TheHandi-Van HOLO Card to pay for my TheHandi-Van Taxi rides?
A:
No. Third-party providers, including taxis, only accept cash and TheHandi-Van tickets.
Q: I have a Personal Care Attendant (PCA) and/or service animal (SA). Should my TheHandi-Van HOLO card display this information and do they need a separate HOLO card to be able to ride with me?
A:
No. Your TheHandi-Van HOLO card does not need to display “PCA” or “SA.” Your PCA does NOT need a separate HOLO card to ride with you.
Q: Can I pay for my companions with my TheHandi-Van HOLO Card?
A:
No. Each rider over the age of five (5) needs their own HOLO card.
Q: How can I add funds to my TheHandi-Van HOLO Card?
A:
| Option | Load Funds | Buy Transit Pass | Pay with Cash | Pay with Credit Card |
|---|---|---|---|---|
| Online at www.holocard.net | Yes | No | No | Yes |
| HOLO Helpline (808) 768-4656 (voice) or 7-1-1 (TTY), M-F 7:30a-4:00p | Yes | Yes | No | Yes |
| Transit Pass Office* at 811 Middle Street, M-F 7:30a-4:00p | Yes | Yes | Yes | Yes |
| Ticketing Vending Machines at Rail Stations | Yes | No | Yes | Yes |
| Satellite City Halls (Locations) | Yes | No | Yes | No |
| Retailers (Listing) | Yes | No | Yes | No |
*Suggest arriving by 3:00 pm due to possible wait times. Closed on City holidays.
Q: What must I do if I also have a Senior, Disability, Medicare or Youth HOLO Card?
A:
Please call the HOLO Helpline at (808) 768-4656 (voice) or 7-1-1 (TTY) for assistance.
Q: Do I need to register my TheHandi-Van HOLO Card online?
A:
No, but it is highly recommended. Once registered, you can check your balance, view your ride history; set up auto-load; or report your card Lost or Stolen.
Q: What do I do if my card is lost or stolen?
A:
Please call the HOLO Helpline at (808) 768-4656 (voice) or 7-1-1 (TTY). They will help you get a replacement TheHandi-Van HOLO card.
ATTENTION:
To pay your fare with HOLO, you must add money to the HOLO Card.
For questions or more information about HOLO, call the HOLO Helpline at
(808) 768-4656 (voice) or 7-1-1 (TTY), or visit www.holocard.net