Department of Transportation Services

Safety and Security is our number one priority. DTS wants to ensure a safe ride for everyone.

Remember: If you see something, SAY something.

Skyline has 3 levels of security:

Level 1:

Controllers are positioned at the Operations Control Center (OCC).

Station Operators are positioned at each station. Train Operators are positioned on every other train.

The staff are responsible for providing Level 1 Security throughout the system. Responsibilities include activities such as the prevention of access to non-public areas, prevention of damage to security support systems (CCTV), customer assistance, and crowd control. The Operations Control Center is the primary interface with emergency responders.

Skyline Security Camera
Skyline Security Camera
Skyline Call Box
Skyline Call Box
Customer Safety Officers are positioned at the Operations Control Center, terminus stations, and select stations and trains. The staff are responsible for providing Level 2 Security. Responsibilities include security monitoring via the security console at the Operations Control Center, roving patrols onboard trains, fixed posts at terminus stations, fixed posts at select stations, and roving patrols of parking facilities. The staff also provide support for Level 1 Security.
Level 2 Security Personal provided by Allied Universal Security
Level 2 Security Personal provided by Allied Universal Security

The Honolulu Police Department and the State Department of Law Enforcement Sheriffs are responsible for Level 3 Security on an
as-needed basis. The responsibilities include addressing suspected or actual criminal activity.

Police Officer walking through the Kahauiki Kalihi Transit Center Station
HPD will respond to any security issues beyond Level 2 Security
Honolulu Fire Department (HFD) and HPD respond to an emergency during a drill
Honolulu Fire Department (HFD) and HPD respond to an emergency during a drill

The Honolulu Authority for Rapid Transportation (HART) and Hitachi Rail Honolulu JV (HRH) conduct Emergency Preparedness Drills as part of the Trial Running testing phase of Skyline. This drill involves City and County of Honolulu First Responders, including the Honolulu Police Department, Honolulu Fire Department, and Honolulu Emergency Medical Services, among others.

The goal is to ensure all agencies have the opportunity to evaluate their preparedness, assess emergency coordination, and support a safe and secure transit system.

Be Train Safe

Safety at Skyline Transit Stations

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