Department of Customer Services

Latest News & Updates

Beware of DMV Text and Email Scam

Residents of the City and County of Honolulu should continue to be on alert for scam texts or emails claiming to be from the DMV.

Scammers are attempting to trick unsuspecting City and County of Honolulu residents into handing over their personal information and paying a fake “outstanding toll” as well as threatening action for unpaid tickets.

The DMV does not, and will not, send customers unsolicited requests for payments and personal information.

Recipients are told they could lose their vehicle registration or driving privileges, potentially see a toll booth charge increase, see their credit score impacted, or even risk prosecution.

Users are encouraged to block the sender immediately and delete the message without responding to it.

Online Learner’s Permit Test

The new Online Learner’s Permit Test is now available! Take the written test for a learner’s permit to drive in Hawaii in the comfort of your home, in a classroom or just about anywhere!
For more information about this new program, go to the Online Learner’s Permit Test page by clicking here.

Driver’s License and State ID defects

The Division of Motor Vehicles is aware of a limited number of driver’s license and state ID cards with a minor production irregularity or defect that causes them to not scan properly at a TSA checkpoint. 

The City’s DMV will replace the defective driver’s license at no cost to the cardholder.

To replace the defective credential:

    • Visit any DMV and request a duplicate to replace the defective driver’s license or state ID
    • No appointment needed for this particular service
    • Let the concierge at the DMV know that the driver’s license did not properly scan at the TSA checkpoint
    • Turn in the defective driver’s license and, in turn, get a duplicate replacement

In-Person Learner’s Permit Written Test

The written test for the learner’s (instruction) permit are now offered at the driver licensing centers on specific days. Appointments to take the test must be made at AlohaQ.org.

  • Kapalama Driver Licensing Center: Tuesday and Thursday
  • Kapolei Driver Licensing Center: Monday and Wednesday
  • Koolau Driver Licensing Center: Friday
  • Wahiawa Driver Licensing Center: Tuesday
  • Waianae Driver Licensing Center: Thursday

2025 Saturday Appointments

Road test and AlohaQ appointment services will be offered on certain Saturdays in 2025 at the following locations. AlohaQ appointments open by 4:30 p.m. the Wednesday prior to the date on the table:

LOCATIONSAPRILMAYJUNE
Kapalama Driver Licensing Center
(DL/ID renewals & duplicates, & out-of-state transfers)
April 5May 3June 7
Kapahulu Road Test Office
(Road tests)
April 5May 3June 7
Kapolei Driver Licensing Center
(DL/ID renewals & duplicates, road tests & out-of-state transfers)
April 26May 17June 28
Wahiawa Driver Licensing Center
(DL/ID renewals & duplicates, road tests & out-of-state transfers)
April 12May 10June 21

City and County of Honolulu Satellite City Halls (SCH)

EXPRESS WINDOW vs. APPOINTMENT REQUIRED SERVICES

Express Window ServicesAlohaQ Appointment Required
HONOLULU COUNTY ONLYMOTOR VEHICLE TITLE, TRANSFER
Annual Vehicle RegistrationVehicle title transfer, name change or duplicate title
Motor vehicle, motorcycle, moped, trailerInitial Honolulu vehicle registration
Military with form CSL (MVR) 50 or 50AOut-of-county vehicle transfer
Duplicate registrationOut-of-state vehicle permit
License plate replacementOut-of-state vehicle transfer
Emblem replacementMoped or Bicycle
Vehicle registration address change Initial or duplicate registration
Transfer or emblem replacement
Trailer duplicate registration
Vehicle junking or storage
ADDITIONAL EXPRESS SERVICESADDITIONAL SERVICES BY AlohaQ APPOINTMENT
Reload TheBus HOLO card (no HOLO card service at Ala Moana)At Downtown, Hawaii Kai, Pearlridge, Windward SCHs
Hawaii driver’s license/state ID renewal, duplicate
U.S. citizens and immigrants with permanent legal status ("green card" holders) are eligible for this service at these four satellite city halls; non-U.S. citizens including COFA/FAS citizens must report to a full-service driver licensing center for these services.
Board of Water Supply payment
At Ala Moana, Kapolei, and Wahiawa SCHs
Passport application acceptance – new passport only
Property Tax Payment
Only during collection periods of Jan. 20 – Feb. 20 & July 20 – Aug. 20
At all Satellite City Halls*
TheBus HOLO card initial purchase (*no HOLO card service at Ala Moana)
Loading zone/bus stop permit
Waikiki supplemental loading zone permit
Disability Parking Permit
Updated 7.6.2023 and supersedes all previous editions.
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