Latest News & Updates
Beware of DMV Text and Email Scam
Residents of the City and County of Honolulu should continue to be on alert for scam texts or emails claiming to be from the DMV.
Scammers are attempting to trick unsuspecting City and County of Honolulu residents into handing over their personal information and paying a fake “outstanding toll” as well as threatening action for unpaid tickets.
The DMV does not, and will not, send customers unsolicited requests for payments and personal information.
Recipients are told they could lose their vehicle registration or driving privileges, potentially see a toll booth charge increase, see their credit score impacted, or even risk prosecution.
Users are encouraged to block the sender immediately and delete the message without responding to it.
Online Learner’s Permit Test
The new Online Learner’s Permit Test is now available! Take the written test for a learner’s permit to drive in Hawaii in the comfort of your home, in a classroom or just about anywhere!
For more information about this new program, go to the Online Learner’s Permit Test page by clicking here.
Driver’s License and State ID defects
The Division of Motor Vehicles is aware of a limited number of driver’s license and state ID cards with a minor production irregularity or defect that causes them to not scan properly at a TSA checkpoint.
The City’s DMV will replace the defective driver’s license at no cost to the cardholder.
To replace the defective credential:
- Visit any DMV and request a duplicate to replace the defective driver’s license or state ID
- No appointment needed for this particular service
- Let the concierge at the DMV know that the driver’s license did not properly scan at the TSA checkpoint
- Turn in the defective driver’s license and, in turn, get a duplicate replacement
In-Person Learner’s Permit Written Test
The written test for the learner’s (instruction) permit are now offered at the driver licensing centers on specific days. Appointments to take the test must be made at AlohaQ.org.
- Kapalama Driver Licensing Center: Tuesday and Thursday
- Kapolei Driver Licensing Center: Monday and Wednesday
- Koolau Driver Licensing Center: Friday
- Wahiawa Driver Licensing Center: Tuesday
- Waianae Driver Licensing Center: Thursday
2025 Saturday Appointments
Road test and AlohaQ appointment services will be offered on certain Saturdays in 2025 at the following locations. AlohaQ appointments open by 4:30 p.m. the Wednesday prior to the date on the table:
| LOCATIONS | APRIL | MAY | JUNE |
|---|---|---|---|
| Kapalama Driver Licensing Center (DL/ID renewals & duplicates, & out-of-state transfers) | April 5 | May 3 | June 7 |
| Kapahulu Road Test Office (Road tests) | April 5 | May 3 | June 7 |
| Kapolei Driver Licensing Center (DL/ID renewals & duplicates, road tests & out-of-state transfers) | April 26 | May 17 | June 28 |
| Wahiawa Driver Licensing Center (DL/ID renewals & duplicates, road tests & out-of-state transfers) | April 12 | May 10 | June 21 |
- City unveils license plate featuring iconic Hawai'i hand gesture
- O'ahu residents reminded of approaching deadline for upgraded driver's license
- Self-service kiosks meeting record demand for renewing vehicle registrations
- AlohaQ appointments - Don't be late
- City and County of Honolulu Department Acronym List
- Department of Customer Services: what it does (brochure)
- Department of Customer Services: what it does (video)
- Pass the pre-check inspection before your driving exam: Checklist
- Pass the pre-check inspection before your driving exam: Checklist (video)
- Career Opportunities with the City and County of Honolulu
City and County of Honolulu Satellite City Halls (SCH)
EXPRESS WINDOW vs. APPOINTMENT REQUIRED SERVICES
| Express Window Services | AlohaQ Appointment Required |
|---|---|
| HONOLULU COUNTY ONLY | MOTOR VEHICLE TITLE, TRANSFER |
| Annual Vehicle Registration | Vehicle title transfer, name change or duplicate title |
| Motor vehicle, motorcycle, moped, trailer | Initial Honolulu vehicle registration |
| Military with form CSL (MVR) 50 or 50A | Out-of-county vehicle transfer |
| Duplicate registration | Out-of-state vehicle permit |
| License plate replacement | Out-of-state vehicle transfer |
| Emblem replacement | Moped or Bicycle |
| Vehicle registration address change | Initial or duplicate registration |
| Transfer or emblem replacement | |
| Trailer duplicate registration | |
| Vehicle junking or storage | |
| ADDITIONAL EXPRESS SERVICES | ADDITIONAL SERVICES BY AlohaQ APPOINTMENT |
| Reload TheBus HOLO card (no HOLO card service at Ala Moana) | At Downtown, Hawaii Kai, Pearlridge, Windward SCHs |
| Hawaii driver’s license/state ID renewal, duplicate | |
| U.S. citizens and immigrants with permanent legal status ("green card" holders) are eligible for this service at these four satellite city halls; non-U.S. citizens including COFA/FAS citizens must report to a full-service driver licensing center for these services. | |
| Board of Water Supply payment | |
| At Ala Moana, Kapolei, and Wahiawa SCHs | |
| Passport application acceptance – new passport only | |
| Property Tax Payment | |
| Only during collection periods of Jan. 20 – Feb. 20 & July 20 – Aug. 20 | |
| At all Satellite City Halls* | |
| TheBus HOLO card initial purchase (*no HOLO card service at Ala Moana) | |
| Loading zone/bus stop permit | |
| Waikiki supplemental loading zone permit | |
| Disability Parking Permit | |
| Updated 7.6.2023 and supersedes all previous editions. |