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Anyone who believes that he or she has been discriminated against on the basis of race, color, or national origin while using TheBus may file a Title VI complaint with DTS.
They must file a complaint within 180 days after the date of the alleged discrimination. They may file written complaints with:
City & County of Honolulu
Department of Transportation Services
Public Transit Division, Fixed Route Operations
650 South King Street, 3rd Floor
Honolulu, HI 96813
They may use this form: Title VI complaint form PDF. or Title VI complaint form txt file
In addition to the Title VI complaint process at DTS, a complainant may file a Title VI complaint with:
U.S. Department of Transportation
Federal Transit Administration
Office of Civil Rights, Region IX
201 Mission Street, Suite 1650
San Francisco, California 94105-1839 | 