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If a person believes they have been discriminated against in using "TheBus," they may file a signed, written complaint within one hundred and eighty (180) days of the date of alleged discrimination. Complaints should provide the following information:
· Complainant's name, address, and contact information (telephone number, email address, etc.)
· How, when, where, and why they believe they were discriminated against
· Location, names, and contact information of any witnesses
File the complaint in writing with DTS Public Transit Division, Fixed Route Operations at:
Public Transit Division, Fixed Route Operations
650 South King Street, 3rd Floor
Honolulu, HI 96813
Printable Form: Title VI complaint form PDF (PDF)
Title VI complaint form txt file
Email: TheBusStop@honolulu.gov
Phone: (808) 768-8363
Complaint Assistance: if the complainant is unable to write a complaint, DTS will assist.
Complainants may also file a Title VI complaint with an external entity such as:
· The FTA
· Other agency, federal or state
· A court, federal or state
If a complaint is filed with both DTS and an external entity, the external complaint will supersede the DTS complaint. and DTS' The complaint procedures of DTS will be suspended until the external entity produces its findings. | 