TheHandi-Van logo

 

TheHandi-Van is a public transit service for persons with disabilities who are unable to use the City's bus service, TheBus. TheHandi-Van service is generally available island wide, Mondays through Sundays from about 4:00 a.m. through 1:00 a.m.  All-day service (24 hours per day) is available in areas located within ¾ mile of TheBus Routes 2 and 40.  PDF maps of the service area around Route 2 and Route 40 can be found here:


TheHandi-Van fare is $2.00 per person per one-way passenger trip payable via cash or ticket.  Fare tickets may be purchased from TheBus Pass Office at the Kalihi Transit Center on 611 Middle Street, Honolulu, HI  96819.  Tickets are sold for $2.00 each.

Reasonable accommodations/modifications in policies, practices, or procedures may be requested to ensure that TheHandi-Van services are accessible to individuals with disabilities.  Persons who are not granted requested accommodations/modifications have the right to appeal the decision.  A request for appeal must be in writing within 60days of the receipt of the requested accommodation/modification determination.

TheHandi-Van Rider's Guide

Please note that TheHandi-Van Rider's Guide is only intended for those whose applications for TheHandi-Van service have already been approved by DTS.

If you have been certified as ADA-eligible to ride TheHandi-Van, you should have received a copy of the Rider's Guide along with the notification of your TheHandi-Van eligibility.  If you have misplaced your copy of the Guide, please use one of the links below to download the Rider's Guide.  You may also request a replacement hard copy by calling the DTS at (808) 768-8300 or email handivan@honolulu.gov.

TheHandi-Van Rider's Guide Downloads:

  • TheHandi-Van Rider's Guide 2015 - PDF (1.31MB), DOC(2.79MB)
  • TheHandi-Van Rider's Guide 2015 - Audio Format
    • Part I - Pages 1 to 15 (10.3MB) which covers:
      • TheHandi-Van Telephone Numbers
      • Quick Reference
      • Eligibility
      • Registration
      • Hours of Operation and Service Area
      • Fares
    • Part II - Pages 16 to 30 (10.1MB) which covers:
      • Making a Reservation
        • Reserving Multiple Trips
        • Other Things to Know When Making a Reservation
        • Cancellations
        • No-Shows
        • Where Do I Wait for My Ride?
        • When TheHandi-Van Arrives
    • Part III - Pages 31 to 48 (10.5MB) which covers:
      • Making a Reservation
        • Travel Tips and Courtesy Suggestions
        • Help Us Serve You Better
        • Supplemental Taxis
      • Companions and Personal Care Attendants
      • Boarding with a Wheelchair and Other Mobility Devices
      • Pets, Packages and Children
      • Out-of-Town Visitors
      • TheHandi-Van Operators
      • Lost and Found
      • Prohibited Acts and Misconduct
      • Suspension of Service


Other Resources:

Disability and Communication Access Board (DCAB)
919 Ala Moana Boulevard, Room 101
Honolulu, Hawai’i  96814
Website:  http://health.hawaii.gov/dcab
Phone:  (808) 586-8121

How Will I Know I Am Eligible?

You will receive a letter informing you whether or not you qualify for TheHandi-Van. If you qualify, you will also receive more information about TheHandi-Van service at that time.

 

How Do I Become Eligible To Ride TheHandi-Van?

TheHandi-Van

ADA Paratransit Certified

The Americans with Disabilities Act of 1990 (ADA) requires fixed-route bus systems to provide complementary paratransit (origin-to-destination) service to eligible persons who, because of a disability, are unable to access and use the regular bus system.  The DTS contracts with a private management company, Oahu Transit Services, Inc. (OTS) to operate TheBus fixed-route transit and TheHandi-Van complementary ADA paratransit services.

Visitors

Persons visiting TheHandi-Van service area who request ADA paratransit service will be eligible for TheHandi-Van paratransit service for a period not to exceed 21 days per 365 day period.  If the person plans to remain in the area longer, he/she must go through the eligibility process which has been established for residents.

 

How Do I Apply for TheHandi-Van Service?

The determining factor in deciding eligibility for ADA complementary paratransit service is whether someone can functionally ride and access the fixed route bus.  Individuals applying for TheHandi-Van ADA paratransit eligibility will participate in an in-person interview with a trained Mobility Coordinator who will assess their abilities to use the fixed route service, TheBus.  Interviews take place at TheHandi-Van Eligibility Center located in the First Insurance Center at 1100 Ward Avenue, Suite 835, in Honolulu.  The Center is open Monday through Friday from 8:00 a.m. to 5:00 p.m.  Please call (808) 538-0033 for more information or to schedule an in-person interview.

Provided below is more information regarding the In-Person Assessment Interview process:

 

Right to Appeal

Persons who are determined to be Not Eligible for TheHandi-Van paratransit services have the right to appeal the decision. A request to appeal accompanies the determination letter, and must be filed in writing within 60 days of the receipt of the Not Eligible determination.

A copy of the appeal process is available from the DTS during regular business hours at the DTS office.

Mail the appeal form and direct inquiries to:

Department of Transportation Services
City & County of Honolulu
Frank F. Fasi Municipal Building
650 South King Street, Third Floor
Honolulu, Hawai'i 96813-3017

Phone: (808) 768-8300

 

How Do I Reserve a Ride?

Advanced reservations are required by calling (808) 456-5555.  Beginning on Monday, February 1, 2016, reservations must be made from 1 to 3 days before your trip.  Passengers are picked up at the nearest and safest point next to the curbside of the public street address requested.  They are dropped off at the nearest and safest point next to the curbside of the requested destination address.  Additional information regarding TheHandi-Van’s Scheduling System can be found here.

Additional assistance (i.e., door-to-door service) is also provided to those paratransit riders who, due to their disabilities, need assistance beyond the curb.  Door-to-door service requires vehicle operators to provide assistance to and from the vehicle and the door of the establishment, if needed by the rider, following established policies.  However, the operator does not assume the role of a personal care attendant (PCA).  For example, an operator cannot wait with a rider at the destination.  If door-to-door service is needed, it is recommended but not required that TheHandi-Van be informed at the time ride reservations are made.

TheHandi-Van is not a taxi and there will be other riders in the vehicle.  Also, TheHandi-Van does not provide ambulance or emergency type service.  If you require emergency services, please call 911.

 

TheHandi-Van Phone Numbers

New Reservations or Reservation Changes (Daily, 8:00 a.m. – 5:00 p.m.)
Cancellations (Daily, 24 hours)
Late Van Inquiries (Daily, 4:00 a.m. – 12:00 midnight)
Lost & Found (Monday – Friday, 7:30 a.m. – 4:00 p.m.)
456‑5555 (voice) • 454‑5045 (TTY)
Fare Ticket Purchases (Monday – Friday, 7:30 a.m. – 3:30 p.m.)
     TheBusPass Office
848‑4444 (voice) • 848‑4500 (TTY)
Client Information Changes (Monday – Friday, 8:00 a.m. – 5:00 p.m.)
     TheHandi-Van Eligibility Center (To notify TheHandi-Van of address, phone no., mobility aid or other information changes)
538-0033
Customer Service Comments
     Oahu Transit Services, Inc. (Monday – Friday, 7:30 a.m. – 4:00 p.m.)
456‑5555 (voice) • 454‑5045 (TTY)
     Department of Transportation Services (Monday – Friday, 7:45 a.m. – 4:30 p.m.)
768-8300





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